Frequently Asked Questions

You can see our answers by clicking on the question you are interested in. If you do not find the answer to your question on this page, please contact us.

A free planning visit is an easy way to get to know our service in more detail. During the planning visit, our representative will outline a service package that suits your daily life and provide you with an offer. The planning visit does not oblige you to anything; it is primarily intended for mutual acquaintance and to see if we would be a good match to make your daily life easier.

We use a biodegradable cleaning product line made in Kotka, Finland. Our cleaning products do not contain synthetic fragrances; they are made with eucalyptus oil, which leaves a fresh eucalyptus scent after cleaning.

We also use a few individual products, such as oven cleaner, which is of foreign origin and contains synthetic fragrances.

We have comprehensive liability insurance that covers damages up to one million euros. If possible, take a photo of the damage immediately and contact our customer service without delay. Our customer service will assist in resolving the situation.

Yes, you can. Providing us with a spare key allows the cleaners to access your home for cleaning when you are not there to open the door. You can bring the key to our office at least a week before the scheduled cleaning appointment. NOTE! If there is less time before the cleaning, please contact our customer service.

You can also hand over the key directly to the cleaners during the cleaning appointment. They will create a key handover certificate and bring the key to our office.

For regular cleaning orders, we bring the cleaning tools to the customer’s home for storage. The customer is welcome to use these professional-grade cleaning tools freely between cleanings.

Storing the cleaning tools at the customer’s home is also more hygienic, as the tools do not travel from home to home with the cleaners.

For one-time visits and window cleaning, we bring our own cleaning tools with us, but we hope to use the customer’s vacuum cleaner if it is ergonomic for our cleaners. If you do not own a vacuum cleaner, or if you only have a stick vacuum, we will bring our own vacuum cleaner with us.

We have comprehensive liability insurance that covers damages up to one million euros. If possible, take a photo of the damage immediately and contact our customer service without delay. Our customer service will assist in resolving the situation.